Orders over 150 lbs will ship within 24 hours during non-holiday business hours from our closest warehouse location using one of our discounted freight carriers.
Residential freight delivery will require an appointment and will arrive with a liftgate. The carrier will contact you before delivery to set the appointment. There are no guarantees on shipping timelines, only those set forth by the carrier. Once an order is placed, you will receive an order confirmation. Once the order is shipped you will receive tracking details.
Please contact us for any reason and we will be happy to answer any questions.
ORDERS ARRIVING ON A TRUCK
Once the carrier arrives, please inspect for damages BEFORE signing the delivery receipt. Please look for torn shrink wrap, carton damage, etc. All visible damage must be noted on the Proof of Delivery. It is your right to refuse the delivery if you suspect the damage is excessive. Per carrier policy, photos of damage are also required, and damaged cartons must be retained for carrier inspection. Be sure to write a note describing the damage. Have the driver acknowledge the damage in writing. Please call 330-958-1123 for any issues related to your delivery prior to the driver leaving. Thank you for your continued attention to these matters. With your assistance, we can reduce the financial burden caused by shipping damages and losses.