SHIPPING INFORMATION
All orders ship free of charge. Orders under 150 lbs usually ship via Fed Ex ground service the same day if placed before 1:00pm. These orders can take 2-6 business days to arrive and will arrive without a signature requirement.
Orders over 150 lbs will ship within 24 hours during non-holiday business hours from our closest warehouse location using one of our discounted freight carriers.
Residential freight delivery will require an appointment and will arrive with a liftgate. The carrier will contact you before delivery to set the appointment. There are no guarantees on shipping timelines, only those set forth by the carrier. Once an order is placed, you will receive an order confirmation. Once the order is shipped you will receive tracking details.
Please contact us for any reason and we will be happy to answer any questions.
IMPORTANT: Immediately inspect your packages upon arrival. If there is damage, review damages with the delivery driver and describe the damages in detail on your delivery receipt. DO NOT sign the delivery receipt before inspecting your damage. If the shipment is exceedingly damaged or packaging has been opened and items appear to be missing, REFUSE the shipment. Call your Burning River Buys sales representative right away to notify them of the issue.
RETURN POLICY
If you are not satisfied for any reason, products may be returned within 30 days of shipment for a refund, provided the product is in 100% condition for resale.
Return shipping will be paid by the buyer unless we miss-shipped or the item is shorted, defective, or damaged.
For larger orders, we can help coordinate return shipping logistics. A 10% restocking fee will apply for orders of $500 or more. For items arriving via freight, please inspect the freight before signing. Note any damage on the BOL and call us to report the damage. You also have the right to refuse the delivery.